Notice of cancellation must reach the Reservations team Telephone: 01522 520348, Fax: 01522 510780, Email: firstname.lastname@example.org and acknowledged by the office 24 hours prior to arrival.
If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the 72 hours threshold (3 days prior to the arrival date), a one night room charge will be imposed.
If guest shortens his stay, the Hotel Management will impose a one night room charge as a last-minute cancellation, and refund the balance either through cash or credit card, depending on how the first payment was received.
The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.
We will issue a refund as long as the booking is cancelled 2pm day prior to arrival.